Frequently Asked Questions

  • We do not sell officially licensed merchandise.

    All products feature our original, hand-drawn and digitally illustrated artwork inspired by fandoms and pop culture references.

  • We are an online and e-commerce brand. We currently do not have a physical store location.

  • We continue to process and ship orders during most holidays.

    However, order processing and carrier delivery times may be affected by federal holidays or seasonal closures.

    Any planned shipping pauses or holiday cutoffs will be announced on our website and social channels in advance.

    U.S. holidays that may impact shipping include:

    • New Year’s Day (January 1)
    • Martin Luther King Jr. Day (January)
    • Washington’s Birthday / Presidents’ Day (February)
    • Memorial Day (May)
    • Juneteenth (June 19)
    • Independence Day (July 4)
    • Labor Day (September)
    • Columbus Day / Indigenous Peoples’ Day (October)
    • Veterans Day (November 11)
    • Thanksgiving Day (November)
    • Christmas Day (December 25)


    Please note that shipping carriers may experience delays before, during, or after these holidays.


  • No, we do not offer custom art, items or orders.

    Each product is designed and created in-house to keep our collections consistent.

  • All orders ship via United States Postal Service (USPS). Shipping and tax rates are calculated during checkout.

  • We reserve the right to cancel any order at our sole discretion. This may include, but is not limited to the following:

    • Out of stock products.
    • Inaccuracies or errors in product or pricing information.
    • We are unable to process the payment with the provided payment method.
    • Fraudulent or suspicious activity is detected.
    • Shipping restrictions to the specified address.


    For questions or concerns, please contact us at orders@pinkieskiesstudio.com

  • We truly value our customers and want to provide the best online shopping experience. Please review the following policies so that you may understand your options when placing an ordering. Do not hesitate to contact us with any inquiries.

    We want you to enjoy our purchase!

    All purchases are subject to the following:


    Should you encounter any issues, please review our Policies & FAQ. If necessary contact us using the following methods:

    1) Email us at orders@pinkieskiesstudio.com with your name, order number and a short description of the issue.

    2) Complete the Exchange and Store Credit Request Form

    3) Complete the Order Assistance Form for general order inquiries.

    We truly value our customers and want to provide the best online shopping experience. Do not hesitate to contact us with any inquiries.

    We want you to enjoy our purchase!

Shipping & Delivery

  • Yes, we offer free shipping for orders totaling $40 or more.

    This may be subject to change as we continue to increase product options.

  • Orders are processed and packed pending payment approval and ship Monday-Friday.

    In-stock orders are typically fulfilled within 3-4 business days.

    Orders placed over the weekend will start processing on Monday and ship in 3-4 business days.

    Some delays can occur due to holidays or weather events. If you think your order might be lost please contact the mail carrier.

    Learn more about our Shipping Policy.

  • Shipping rates can vary depending on your region and chosen shipping timeframe. Rates are calculated at checkout.

  • Domestic Shipping (U.S.)

    All domestic orders are shipped via USPS.
    Please check your email for a tracking number.
    Transit and delivery times are estimates and may vary.
    Allow 1–2 business days for processing if selecting standard shipping.

    • Express: 1–2 business days
    • Standard: 3–4 business days
    • Economy: 5–8 business days


    Select Economy if your order is sent to a P.O. Box or APO/FPO address.

    Delays may occur due to holidays or weather events.
    Please make sure the correct email is entered during checkout. If you think your order might be lost please contact the mail carrier.

  • We’re unable to offer international shipping at this time. We appreciate your support and hope to expand worldwide in the future.

  • We currently ship to the United States (U.S) only.

  • All orders ship via United States Postal Service (USPS). Shipping and tax rates are calculated during checkout.

Why Create an Account?

We highly recommend creating an account to track your online orders, review past purchases, manage your account details and access additional account features!

Get started below.

Create an account

Orders

  • We package all orders with care, but sometimes they can get roughed up during transit. Once an order has been shipped, Pinkie Skies Studio is not responsible for damage caused during transit.

    If your package arrives with visible external damage caused during shipping and delivery, please contact the carrier.
    Carrier-related damage is outside of our control. However, eligible items may qualify for an exchange or store credit at our discretion.

    Eligible cases must be submitted through the Exchange and Store Credit Request Form within 10 business days. Requests submitted afterwards may not be approved.

    Out-of-Stock Items
    If an approved replacement is unavailable, store credit or an item of equal value will be issued.

  • If an item is incorrect, defective, or missing due to a fulfillment error, please thoroughly review your order immediately upon delivery using your account or order confirmation email. Next, complete the Order Assistance Form within 10 days of delivery so we may review your case.

    Should you choose, we are happy to offer store credit or exchanges for eligible items. Cases must be submitted through the Exchange and Store Credit Request Form within 10 business days. Requests submitted after 10 business days may not be approved.

    Out-of-Stock Items
    If an approved replacement is unavailable, store credit or an item of equal value will be issued.

  • Please allow 3-5 business days for the order to be packed and shipped.

    Once shipped, you will receive an email with tracking information to track the package online.

    We know carrier issues and delays can happen. Depending on your chosen shipping method, please allow up to 14 business days for the package to arrive from the ship date.

    If your order is labeled as "Delivered", but has not been received it has most likely been lost in transit by the carrier.
    Please, contact the carrier for more information.

    Pinkie Skies Studio is not liable for missing packages marked delivered. If you believe your order was mis-delivered, we recommend contacting and filing a claim with the carrier directly.

    Still haven't received your order after all of that? Please contact us at orders@pinkieskiesstudio.com for further support.


  • Changes to your order must be completed within 48 hours by emailing us at orders@pinkieskiesstudio.com with your name, email and order number or complete the Order Assistance Form.

    However, once your order has shipped, Pinkie Skies Studio is no longer responsible for the delivery process. To make changes after your order has shipped, we recommend reaching out directly to the carrier.

    Please be advised that modifying addresses or shipping methods can impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.

    Please double check your address and order during checkout.

  • Pre-order items will be shipped on the estimated ship date.  See the product page for more information.

    Please note, orders that contain both pre-order and in-stock items will be shipped together, meaning items may be shipped at a later date depending on the estimated pre-order ship date.

    If you'd like to receive in-stock items before the pre-order ship date, please create a separate order.

    Review our Pre-Order Policy for more information.

Refunds, Returns & Exchanges

  • Due to the nature of our products, we do not offer refunds or returns. Should you choose, we’re happy to offer store credit or exchanges for eligible items.

    Please complete the Exchange and Store Credit Request Form within 10 business days of receiving your item.

    Please review our Refund Policy and Refund Exception Policy for more information.

  • An item is eligible for exchange or store credit if it meets all of the following and is:

    • Unused and in original condition
    • In original packaging
    • Incorrect, defective or missing
    • Requested within 10 business days of delivery
    • Not marked as final sale or limited edition


    Non-eligible items include used or opened products, digital downloads, gift cards, limited edition items and final sale products.

Account

  • Yes! We recommend creating an account for additional tracking of your orders and to reduce order confusion.
    Accounts help us provide faster and more accurate order support.

    A one-time access code will be sent to the email address used to access your account. Please note, account access will continue to be verified by a one-time email code.

    Create an account here to access the following benefits: https://account.pinkieskiesstudio.com
    • Track your orders and review past purchases
    • Save your addresses for quicker check out
    • Manage your account details, address book and email preferences

Who We Are

  • Pinkie Skies Studio began after the founder was laid off from their design role at a major tech and gaming company.

    Learn more here!

  • Sooshi is the official mascot of Pinkie Skies Studio and the the heart behind our studio-made goods!

  • Yes! Pinkie Skies Studio is an artist-led creative and lifestyle brand. The founders have backgrounds in art and design, and use professional design and illustration software and tools to produce various art styles for our products.

  • At this time we do not collaborate or carry our products in other stores. However, we may do so in the future. Join the Studio to stay updated.

Misc.

  • Colors on items received may appear differently on screen than in person due to monitor settings, lighting, and printing variations.
    While we do our best to represent colors accurately, slight differences between the website and physical product may occur.

  • Please do not send multiple inquires and us allow 48-72 hours to respond to emails and/or requests. We appreciate your patience.

    Orders

    For issues concerning exchanges, damaged, defective and incorrect orders:
    orders@pinkieskiesstudio.com

    Support

    For issues requiring additional support or have questions or concerns:
    support@pinkieskiesstudio.com