Frequently Asked Questions

  • We do not sell officially licensed merchandise.

    All products feature our original, hand-drawn and digitally illustrated artwork inspired by fandoms and pop culture references.

  • All our products are subject to quality control.

    Our warranty provides a guarantee against manufacturer defects.

    The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

    It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

  • Currently, we’re not offering custom orders. Each product is designed and created in-house to keep our collections consistent

  • We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.

Shipping & Delivery

  • Domestic shipping can take up to 5-7 business days.

    Due to global supply chain challenges, shipping times could be longer than usual.

  • Shipping rates can vary depending on your region and are calculated at checkout.

    Here are the full details of our Shipping Policy.

  • Yes, we offer free shipping for orders over $40.

  • Due to high tariffs, we’re unable to offer international shipping at this time. We truly appreciate your support and hope to expand worldwide in the future!

  • We currently ship to the United States (U.S) only.

    A full list of all of our shipping areas can be found here.

    If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

  • All orders ship via United States Postal Service (USPS).

    Please see your exact shipping rates by using the shipping estimator in your cart before checkout.

Refunds & Returns

  • At this moment, we do not offer refunds, returns or exchanges. All sales are final.

    Please refer to our Refunds & Returns Policy, here, for more information.

  • Returns, exchanges and refunds are not accepted at this time.

    If there are any issues with the items you receive, please contact us at support@pinkieskiesstudio within 7 business days of receiving your order.

    The studio will be glad to work with you to make it right!